Privacy policy
This policy explains what Talkk collects when you use Talkk, why, and your choices. It is written to comply with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
| Data | Why |
|---|---|
| Mobile number | To sign you in with a one-time password and keep one account per person. |
| Name you enter, date of birth | To address you in the app and confirm you are 18 or older. |
| Languages and interests | To suggest Saathis you will enjoy talking to. |
| Call details (who, when, how long, cost) | Billing, wallet history, Saathi payouts, safety and disputes. |
| Call recordings and transcripts | Safety only: automatic moderation during the call (warnings, ending calls that break the rules) and review of reports by the Talkk safety team. |
| Ratings, reports and safety answers | Quality, moderation and keeping Talkk safe. |
| Payment records (amount, status, transaction ID) | Your wallet and refunds. Card and bank details stay with Razorpay. |
| Device and app data (push token, app version, crash logs) | Call notifications and fixing bugs. |
| Advertising identifiers (Meta app install ID, the Google advertising ID on Android, the iPhone advertising ID only if you allow tracking) | To measure which of our ads brought people to Talkk. |
Saathis
For Saathis we also collect identity and payout details (PAN, UPI ID, a one-time 3D face check, and a voice intro). The face check is a short video of the face, analysed by Amazon Web Services to confirm a real, live person is present; we keep one still photo from it to verify identity. It is never shown to callers. Callers see only the display name, avatar and voice intro the Saathi chooses.
If you apply to be a Saathi on talkk.app/saathi, we keep what you enter (name, phone number, date of birth, city, languages, hours, phone type and your note) only to contact you about joining. Applications that do not lead to joining are deleted within 6 months; you can ask us to delete yours sooner.
Calls
Calls are carried over an encrypted real-time voice service. To keep Talkk safe, every connected call is moderated: a Talkk system listens to the call, turns the speech into text, and checks it automatically for sexual talk, sharing of contact details, abuse and threats. It can warn either person or end the call.
The call audio and its transcript are stored privately so the Talkk safety team can review reports and moderation decisions. They are used for nothing else: not for advertising, not to train AI models, and they are never shared with other users. Only authorised Talkk staff can open them. Recordings of calls with no reports or flags are deleted after 30 days; recordings linked to a report or a flag are kept for up to 180 days for the review and any appeal.
Who we share data with
Only service providers that run Talkk for us, under contract: an SMS provider (to send your one-time password), a voice calling provider (Agora), speech-to-text for call moderation (Deepgram), automated safety checks on call transcripts (OpenAI), identity face checks for Saathis (Amazon Web Services), a payment gateway (Razorpay), cloud hosting, push notifications (Google Firebase) and private file storage for voice intros, face checks and call recordings. These providers process data only to deliver their service to Talkk. We share data with authorities only when the law requires it.
Advertising measurement
We advertise Talkk on Facebook and Instagram. To learn which ads work, the app tells Meta when it is installed and opened, and when you recharge we tell Meta the amount together with your advertising identifiers and a scrambled (hashed) form of your phone number, which Meta uses only to match the recharge to an ad. Meta never receives your calls, recordings, transcripts, who you talk to or your name. On iPhone, the advertising ID is used only if you allow tracking when asked; on Android you can reset or delete it in your phone's Google settings.
How long we keep it
Account data is kept while your account is active. Call recordings and transcripts are deleted after 30 days, or after 180 days if the call was reported or flagged. When you delete your account, profile data is erased within 30 days; payment and call records (not recordings) are kept for up to 8 years where tax and accounting law requires.
Your rights
You can access and correct your data in the app, withdraw consent, and delete your account. For any privacy question or complaint, write to our Grievance Officer at hello@talkk.app.
Children
Talkk is only for adults aged 18 and over. We close any account we believe belongs to a minor. See our child safety standards.