Cancellation and refunds
Talkk minutes are a digital service delivered instantly. You are charged only for minutes after a Saathi accepts and the call connects.
1. When you get a refund
- Failed or pending payments: if money left your account but minutes were not added, it is refunded automatically, usually within 5 to 7 business days.
- Duplicate payments: refunded in full.
- Unused top-ups: if you have not used any minutes from a top-up, you can request a full refund within 7 days of purchase.
- Technical problems: if a call drops or fails because of a fault on our side, the minutes are credited back to your wallet. Write to us if this did not happen automatically.
- Billing errors: any amount charged in error is refunded in full.
2. When refunds are not available
- Minutes already used in calls that connected.
- Requests made more than 7 days after purchase, other than failed payments, duplicates and billing errors.
- Bonus or promotional minutes, which have no cash value.
- Accounts closed for breaking our terms or community guidelines.
3. How to request a refund
- Email hello@talkk.app with the subject "Refund request".
- Include your registered mobile number, the transaction ID (Wallet > History) and the reason.
- We reply within 2 business days. Approved refunds go back to the original payment method within 5 to 7 business days.
4. Cancellation
There is no subscription to cancel for regular top-ups. If you buy a weekly pass, you can cancel it anytime in the app; it stops renewing at the end of the current week and the days already started are not refunded. You can cancel a call request before the Saathi accepts at no charge, and end any call at any time.